Dispatch to the preferred driver: quality rewarded "Claus is a taxi driver in Düsseldorf and offers his passengers a clean vehicle and exceptional service quality. Its dispatch centre allows customers who appreciate his service to mark him as their preferred driver. At the next trip reservation order with the costumer App, they can request Claus as their driver. Claus is happy because its high quality level is rewarded by loyal customers. The customer is happy because he can book again the driver of his choice. And the dispatch [...]

The new fms version 8.8.0 with facelift "After an intensive development and testing process, fms/Austrosoft launches the new version 8.8.0. It is gradually being implemented in all dispatch centers. In addition to many functional improvements, there are also optical changes. Indeed, with the transition to the most recent development environment, the user interface has been reviewed and updated. In this way, the user interface of the fms software translates its intrinsic values: Innovation, reliability and investment security." Back [...]

The General Data Protection Regulation GDPR "Since the 25th of May 2018, all European companies have to comply with the new General Data Protection Regulation. It definitely requires a deeper look into the examination of data that have been processed in your taxi dispatch center in order to identify the detailed consequences of the GDPR. In order to comply with national requirements and/or the local interpretation of the Regulation, many questions regarding the implementation of the GDPR in your company can only be answered by a local lawyer." [...]

Flexible trip dispatch for taxi drivers! "The driver Richard got out of his car at the taxi rank. He talks to his colleagues while being offered a trip via his driver app. With a new function of the fms system, the taxi dispatch centre allowed the acceptance of the trip. Richard sees the trip header and accepts it on the way back to his taxi. As soon as he sits in his vehicle, he automatically receives the remaining trip data. This new flexibility benefits Richard as well as [...]

Preparing for the General Data Protection Regulation (GDPR) "May 25th 2018 - it's D-Day! From that date onwards, all european companies must be in compliance with the new General Data Protection Regulation (GDPR). In particular, taxi dispatch centers must ask themselves the question of how to process sensitive data relating to medical or school transport. That is why it is important to prepare properly. Ideally, taxi dispatch centers rely on the support of local lawyers in order to comply with the national requirements of the regulation. This will [...]

fms 2017: The drive for innovation „A fascinating year for taxis has just ended. Cooperation between taxi dispatch centers, customer service and development has resulted in a large number of improvements, new functionalities and new products. Many of these innovations have already been presented at the Eurocab meeting in Vienna and are already in production in several cities. This successful partnership of the entire fms family brings a boost of innovation to the entire taxi industry, ensuring optimal customer service and securing the competitiveness of tomorrow. That is [...]

Attract and retain drivers and entrepreneurs for the taxi dispatch centre with the "Lineholder" function! "Henk is a taxi driver in the Netherlands. He wants to serve his own customers while using the infrastructure of the dispatch center. For that, fms/Austrosoft has a new function called "Lineholder". This function allows Henk to manage his colleagues through a special feature while dispatching the trip of his regular customer only within "his group". Henk's regular customers love this service and the dispatch centre keeps these "trips with a special service" [...]

Taxi Industry: Together we are stronger! „Live in Lyon: The first edition of the fms-Academy | live was organized with the support of Taxi Radio Lyon. In total, representatives from 5 central offices participated. During the meeting the exchange of participants with each other and with fms/Austrosoft was very fruitful. The flagship theme: the positioning of central offices in relation to competitors. Within this framework, the taxi.eu application is perceived as having a high potential. It should enable the customer to develop a new, more comprehensive customer experience.“ [...]

Sending an email receipt from the taxi „Mister Hofer is a salesman. He regularly takes a trip in a taxi, because he is highly satisfied with the services. He receives the receipts for his taxi ride directly into the inbox of his email account. Now he will not lose his receipts anymore and will be able to forward them directly to the accountants department. Mister Hofer is looking forward to his next taxi ride.“ Back [...]

Alexa, book a taxi with taxi dot eu! “Stefan works in an advertising agency and his boss has asked him to buy an Amazon Echo for the agency. From now on, all taxi rides for the staff will be booked using the Amazon Echo. Stefan just has to store the office address in the Amazon Echo and to link the device with the taxi.eu app. “Alexa, book a taxi with taxi dot eu!” With these words, a taxi will be immediately dispatched to the office address. His boss is [...]