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The telephone system knows the status of your fleet

The patented Call Center telephone system has been especially developped for the requirements of dispatch centres and offers a wide range for increasing the efficiency of your established booking channel.

Modern dispatch centre_graphics

The telephone system knows the status of your fleet

The patented Call Center telephone system has been especially developped for the requirements of dispatch centres and offers a wide range for increasing the efficiency of your established booking channel.

Modern dispatch centre_graphics

Call Center

Call Center_graphics
  • Stand out from digital ride dispatchers with your phone booking option

  • Your telephone system passes extra information to the dispatch system

  • Prioritise you regular customers for better service

A majority of the customers still orders a taxi by phone. The Call Center of fms/Austrosoft provides for a telephone system that has been fully integrated into the fms dispatch system .

Within the fraction of a second, the callers are classified and prioritised with their exact address following an alignment with regular and telephony customers with your agents being supported and relieved.

Automatisation

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  • Handle 30-40% of your call volume with the automatic Call Center
  • Automatise based on fixed addresses, fixed tours or statistical addresses
  • Both your telephone and the dispatch systems learn with every single call

Deploy your Call Center staff efficiently and offer the service expected by your passengers. Using the automation functionality of the Call Center, you realise the automatic acceptance and activation of bookings.

The deep integration of the telephone system into the fms dispatch system makes this application possible and supports you in your success in business.

SIP Integration

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  • Connect your dispatch with modern VOIP telefony

  • Recognise the caller before taking the call thanks to the data of the dispatch system

  • Ensure the high quality of service

Perfectly functioning telefony is the prerequisite for reliable service. We can offer you several proven solutions if you want to change from ISDN to the modern VOIP telefony.

Callbot

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  • Use the innovative options of the artificial voice assistant
  • Complete and relieve your staff in the Call Center with the callbot
  • Gain a maximum recognition percentage by introducing the callbot into your dispatching area

fms/Austrosoft offer a callbot as an addition to the telephone system for dispatching rides. This callbot is a voice assistant which creates a dispatch order from the caller’s spoken address.

Thanks to integration of the telephone system and the fms dispatch software, the callbot can request the available vehicles, provide the caller with the options and carry out bookings.

Virtual Taxi Callbox

Virtual taxi callbox_graphics
  • Enable direct contact between passenger and driver
  • Use taxi callboxes as advertising vehicles

  • Generate more orders by multiple booking channels

Taxi callboxes can be found in many cities marking the position of taxi ranks. If it is equipped with a telephone line, drivers can be called directly at the taxi rank. This option has still intensively been used in many regions.

The virtual callbox is controlled via your fms dispatch server . Callers are directly connected with a suitable driver via the fms dispatch software resulting in significant cost savings.

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