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Mobility has been redefined

Today, many people use their smartphones a as mobility centre with the passengers booking their vehicles simply and reliably by phone or by app.

Booking by smartphone_graphics

Mobility is redefined

Today, many people use their smartphones as a mobility centre with the passengers booking their vehicles simply and reliably by phone or by app.

Booking by smartphone_graphics

Customer App

  • Count on user-friendly menu guidance

  • Benefit from flexible interfaces with partner companies

  • In technological terms, remain up-to-date thanks to the cooperation with Amazon, Apple, Google, PayPal and Wirecard

Younger target groups, in particular, use the innovative option of booking a taxi by an app almost exclusively. The fms/Austrosoft customer app offers many practical features and facilitates the booking process for the passengers. The clear menu guidance of the customer app provides for the highest satisfaction possible with the app being constantly updated.

Click on the smartphone!

Click on the smartphone!

Click on the smartphone!

Click on the smartphone!

Apple & Google Maps

Apple Mapping Service_graphics
  • Be present with the innovative booking channel
  • Expand your options to create long-term customer loyalty
  • Co-design future mobility

Using map services of Apple or Google has become more and more popular. Potential customers design a route on their smartphones from their location to the destination and want to use a transport service provider.

The apps of fms/Austrosoft have been intelligently embedded in the systems of Apple and Google.

Call

Call_graphics
  • Create confidence through personal service

  • Increase customer loyalty for your passengers

  • Make a difference from your competitors with an established booking channel

Many passengers prefer bookings by phone. Based on the modern phone booking, these passengers will get first-class service. They will either be connected with a call centre agent or the booking will be accepted fully automatically.

The calling channels have been also integrated into the digital world. You can send approach info to the customer via SMS – Ride Tracking and the passenger is provided with reliability and the best service possible.

SMS – Ride Tracking

SMS_graphics
  • Send required information on the passenger’s current ride in an easy and fast way
  • Create planability for the waiting passengers
  • Score with exclusive service

After a booking by phone, an SMS with the details of the booked ride can be sent to the passengers. The passenger gets a link to his/her default browser where he/she can watch the approaching vehicle live, gets both the exact arrival time of the driver and a message as soon as the taxi has arrived at the pickup address. Moreover, the passenger can send a message to the driver and rate the ride.