Increase driver safety with the Smart Emergency Assistant (SEMA) “Dangerous situations in taxis are a sad reality. fms/Austrosoft has further improved the emergency feature in the driver app to improve the safety in the taxi working environment. In case of an emergency call, dispatchers can now “listen into the car” and “have a look” in the car even faster. By doing so, the situation in the vehicle can be quickly assessed and help can be requested. Sound and image recordings subsequently help to secure evidence. The full function of [...]

Health insurance rides: QR Code saves time and money! "Live in Stuttgart: The latest fms-Academy live took place in cooperation with TAZ Taxi-Auto dispatch centre in Stuttgart. Representatives from nine dispatch centres attended. In the course of the event, the participants were able to exchange ideas and information among themselves and with fms/Austrosoft. The top topic: simpler and faster processing of health insurance rides to speed up the invoicing with the health insurers. This saves time and money and increases customer satisfaction.” [...]

The bonus system - a competitive advantage with regular customers Regular customers like to be remunerated with commissions for lucrative taxi orders from the hotel or tourism sector; and not only since the emergence of startups from the shared economy sector. However, the emergence of these startups in a growing number of cities has increased the need to pay commissions in many places. In the following "fms talks" you can read how to set up such commissions schemes comfortably in the fms system in three steps. [...]

Pay in the taxi with Amazon Pay and Apple Pay! fms dispatch centers are ready for App-Payment with Apple Pay and Amazon Pay. The two major providers will redefine the payment system in the future. Many partners have already signed the contracts and are now involved right from the start. The passager payment thus corresponds to the most current customer wishes. Back

Dispatch to the preferred driver: quality rewarded "Claus is a taxi driver in Düsseldorf and offers his passengers a clean vehicle and exceptional service quality. Its dispatch centre allows customers who appreciate his service to mark him as their preferred driver. At the next trip reservation order with the costumer App, they can request Claus as their driver. Claus is happy because its high quality level is rewarded by loyal customers. The customer is happy because he can book again the driver of his choice. And the dispatch [...]

The new fms version 8.8.0 with facelift "After an intensive development and testing process, fms/Austrosoft launches the new version 8.8.0. It is gradually being implemented in all dispatch centers. In addition to many functional improvements, there are also optical changes. Indeed, with the transition to the most recent development environment, the user interface has been reviewed and updated. In this way, the user interface of the fms software translates its intrinsic values: Innovation, reliability and investment security." Back [...]

The General Data Protection Regulation GDPR "Since the 25th of May 2018, all European companies have to comply with the new General Data Protection Regulation. It definitely requires a deeper look into the examination of data that have been processed in your taxi dispatch center in order to identify the detailed consequences of the GDPR. In order to comply with national requirements and/or the local interpretation of the Regulation, many questions regarding the implementation of the GDPR in your company can only be answered by a local lawyer." [...]

Flexible trip dispatch for taxi drivers! "The driver Richard got out of his car at the taxi rank. He talks to his colleagues while being offered a trip via his driver app. With a new function of the fms system, the taxi dispatch centre allowed the acceptance of the trip. Richard sees the trip header and accepts it on the way back to his taxi. As soon as he sits in his vehicle, he automatically receives the remaining trip data. This new flexibility benefits Richard as well as [...]

Preparing for the General Data Protection Regulation (GDPR) "May 25th 2018 - it's D-Day! From that date onwards, all european companies must be in compliance with the new General Data Protection Regulation (GDPR). In particular, taxi dispatch centers must ask themselves the question of how to process sensitive data relating to medical or school transport. That is why it is important to prepare properly. Ideally, taxi dispatch centers rely on the support of local lawyers in order to comply with the national requirements of the regulation. This will [...]

fms 2017: The drive for innovation „A fascinating year for taxis has just ended. Cooperation between taxi dispatch centers, customer service and development has resulted in a large number of improvements, new functionalities and new products. Many of these innovations have already been presented at the Eurocab meeting in Vienna and are already in production in several cities. This successful partnership of the entire fms family brings a boost of innovation to the entire taxi industry, ensuring optimal customer service and securing the competitiveness of tomorrow. That is [...]